Return Policy
The below return Policy only applies for Graded phones (A1 and A2)
- Timeframe: Returns must be requested within 30 days from the date of shipment delivered to the shipping address.
- Condition: Phones must be returned in their original condition, without modification or changing parts.
- Documentation: A FilledRMA form with accurate invoice Number, IMEI and description of fault is required for processing returns.
Acceptable Return Reasons
Returns are accepted for the following reasons:
- Defective Devices: If the phone has a defect or malfunction within the 30-day warranty period.
- Incorrect Orders: If the wrong model or quantity was delivered.
- Order Discrepancies: If there is a discrepancy between the ordered items and what was received.
Non-Returnable Items
We cannot accept returns for:
- Phones damaged due to misuse by the end customers, unauthorized modifications, or neglect.
- Phones missing parts, or attempted to repair.
- Phones which are power dead must be reported within 5 days of arrival at your warehouse. If exceeds will be rejected to claim Warranty
- Returns requested outside the 30-day warranty period.
- Phones for which we do not provide warranty coverage for your end customers.
- For APPLE ASIS and ASIS+ we cover only Simlock warranty any other claims will not be accepted
Return Process
- Initiate Return: Contact our RMA Department at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
- Prepare Return Shipment: Pack the phones securely in the bubble cover mentioning defects on each device in English.
- Ship the Phones: Send the phones to the address provided by the RMA Department. Use a trackable shipping method to ensure safe delivery.
- Documentation: we need in advance filled Rma form with authorized number and attached shipping invoice.
Credit Notes
- Defective Phones: Phones found to be defective within the 30-day warranty period will be eligible for a credit note / Replacement, subject to inspection.
- Incorrect Orders: If there was an error in your order, we will issue a credit note for the value of the returned items.
Refunds and Exchanges
- No Refunds: We do not offer refunds. Instead, credit notes or replacement will be issued for returned items.
- Credit Notes: Credit notes can be used for future purchases. Please allow 6-8 business days for processing after receipt and inspection of the returned phones.
Shipping Costs
- Return Shipping: The cost of return shipping is the responsibility of the buyer unless the return is due to a defect or our error.
- Original Shipping: Shipping costs incurred from the original order are non-refundable
Contact Information
- For any inquiries or to initiate a return, please contact our RMA Department:
- Email: [email protected]
- For Exceptional cases please send a detailed email with complain and our team will be looking in to the matter as special case and we will ensure to have a satisfying resolution for all your problems
Policy Updates
- This return policy may be updated periodically. Please review the latest version on our website.
- Thank you for partnering with GLP Wireless Fzco. We value your business and are committed to providing excellent support.
